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Tell Tale Signs A Company Does Not Get Social Media

Paul Holmes is hosting an e-mail discussion around social media with about a dozen experts from agencies. The discussion was trending a little too optimistic so Curtis Hougland (@attentionpr.com) suggested we share some frustrations. This morning I had a little time to generate this list for the discussion and thought it was worth posting. Here’s are 18 signs I could think of:

No one in the company is responsible for social media… in fact, marketing, communications, customer service and others are either 1) debating who owns the content and conversations or 2) not taking responsibility.

The newest hire in the company has been assigned to develop a social media strategy because they “grew up with social media.”

A firewall blocks all access to social networks, Facebook, some blogs, etc.

The company hired a “blog monitoring” company who submits a quarterly report full of great charts, but no action-oriented recommendations – but the company feels like they are covering social media as a result.

The company is getting bashed online for a bad product or service, etc., but either 1) no one knows about it or 2) no one knows what to do.

A search on the company’s brand name is full of negative entries on page 1-3, but either 1) no one knows about it or 2) no one knows what to do.

Counsel has prepared a letter to send to a blogger or forum asking them to “cease and desist…”

Counsel wants to review all blogs posts, plus they want all comments left on blogs by employees to include a disclaimer.

Employees are leaving comments on a popular bloggers’ blog without identifying themselves.

The company wants all the agencies employees to leave comments on the same bloggers’ blog.

The company’s “interactive agency of record” is assigned to design and program a site we’ve conceived, but they don’t want to use readily available software, they think blogs are ugly and represent a bad user experience… they don’t consider RSS feeds… they are really concerned about comments and how to manage it – in short, they don’t really get social media.

They company wants a blog, but the objectives are not clear. Even worse, they need some help setting up a Twitter account, but are not clear on why they are doing it…

We’ve launched a social media program, but the client cuts the budget for activities to make it a success hoping that it would just happen organically…

The brand invested $1m in a social network initiative (on MySpace or Facebook), but there is no new content or any momentum since the launch because no one is thinking about it.

The company has a successful blog under its belt and now dictates 50 plug ins that must be include on the next blog, including a “tag cloud” (which I lovingly refer to as the mullet of social mediaJ).

No one looks at analytics for social media property – no one knows even where to find the analytics….. some guy in IT is not readily willing to share the data.

There’s a new social media project kick-off each week, but no one is clear on how they relate to each other.

No one person is responsible for managing the brand’s “digital ecosystem.”

Any other tell tale signs you would add?

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