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I could’t agree with Andy more! I presented “The Challenge of Happy Customers” at Dell’s Buzz Summit. Hypothesis: Companies are better at dealing with disatisifed customers than satisfied ones. The feedback was positive, and Dell is making some changes.
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After weeks of speculation, Microsoft appears to have won a battle with Google over who would get a stake in Facebook, according to a source familiar with the situation. Cost? I’m guessing a small fortune since their competition has cash to burn.
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A PageRank update may be negatively impacting sites that sell links. This has been rumored for several weeks so no surprise.
24 October 2007
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